Jeff Amen

Professional Background and Education:

Jeff Amen is a seasoned leader who has driven transformational change for over three decades. His experience primarily concentrates on healthcare, financial services, and technology sectors. He has led significant change initiatives while cementing organizations’ ongoing change capabilities. Jeff architected Centers of Excellence (COE) for Change and Continuous Improvement in seven Fortune 500 companies. He led a cultural change to centralization and standardization across 20+ global data centers. Sponsored and led change efforts for a new healthcare claims operational model and technology. His leadership in redesigning and gaining adoption for new customer onboarding and asset movement processes enabled speed while reducing risks. Additionally, Jeff successfully orchestrated change efforts for organizational restructures, M&A, and divestitures.

Jeff holds certifications as a Change Management Practitioner and trainer (Prosci), Six Sigma Master Black Belt, Lean Leader, and Master Facilitator. He has a Bachelor of Science from the University of Nebraska and an MBA from the University of Kansas.

Select Client Experiences:

Meta Platforms:

Deployed Change Management, Process Standardization, Problem Solving, and KPI/OKR & Analytics COE across 20+ global Data Center sites with results including a 50% improvement in AI infrastructure availability.

Centene Corporation:

Implemented Healthcare Claims OpEx Operating Model (visual management, continual value-added assessments, demand management, etc.) that delivered 30% efficiency improvement and a 2-to-1 ROI in 20 weeks.

Charles Schwab:

LAS Transformation Lead delivered end-to-end process redesign for customer onboarding, asset movement, and account servicing: 90% reductions in lead time and 50% productivity opportunity. Innovated a “Process Lab" approach that accelerated change and increased the adoption of new processes by over 50%.

Multiple Organizations:

• Developed and drove org-specific Change Management frameworks (based on Prosci/ADKAR) in four Fortune 500 companies — utilized for process, technology, operating model, and organizational changes.
• Drove projects ranging from entire customer journeys, organization & workflow design to risk & opportunity assessments that yielded over $500 Million in value.
• Advised CxO teams on organizational assessments, opportunity prioritization frameworks, and leadership/behavioral requirements to support a culture of Operational Excellence.
• Created and drove Process Automation strategies & business cases and ultimately implemented over 150 workflows — platforms included Pega, Appian, IBM BPM & leading RPA apps.

Functional Experience:

• Change Management
• Lean Six Sigma
• Strategy Execution
• Process Innovation
• Process Redesign
• Process Automation
• ProSci Change Practitioner & Trainer
• Business Transformation
• Data Analytics
• Program Management
• Target Operating Model

Select Industry Experience:

• Banking
• Brokerage
• Data Center Operations
• Federal Government
• Financial Services
• Healthcare
• Insurance
• Networking/Telecom
• Non-Profit