David L. Ray Jr.

Professional Background and Education:

David is an experienced IT and process improvement consultant specializing in agile methodologies, process automation, and digital transformation. With over 8 years of experience, David has led successful initiatives in transportation, e-commerce, healthcare technology, and government efficiency. His clients include Vendorflow, PatientPoint, Ad Hoc, and various logistics providers.

Notable achievements include leading a logistics provider's transformation, which resulted in a 75% increase in annual revenue post-implementation. He also led an order management initiative for an e-commerce company that increased operational throughput by 12x while reducing sales costs by 31%. Additionally, David helped improve efficiency for scaling non-profits by optimizing workflows and automating key processes.

David excels in system integration, process optimization, and cross-functional team leadership, enabling organizations to streamline operations and achieve business goals.

Select Client Experiences:

Healthcare Technology:
Revamped lead scoring models, reducing poor-quality leads by 40% and improving the effectiveness and efficiency of sales efforts. Enhanced marketing and sales alignment by deploying advanced marketing technologies, increasing lead handoff efficiency by 104%. Worked cross-functionally to streamline product development, improving alignment with business outcomes by 25%.

Logistics Provider:
Designed, created, and deployed automated quoting and order management processes, increasing monthly revenue by 75% within the first year. Standardized workflows for dispatch operations, enabling a 9x increase in task volume handled per dispatcher without additional hires, and reduced ETA response times by over 98%.

Non-Profit:
Facilitated data-driven transformation, driving a 27% reduction in customer support calls through process automation and operational improvements. Supported process improvement initiatives by bridging communication gaps between technical and non-technical teams.

Automotive:
Led cross-functional teams to optimize sales processes, enhancing the overall customer experience and streamlining operations. Implemented automation solutions that improved lead generation and sales conversion, resulting in a 12-fold increase in operational throughput and a 31% reduction in sales-related costs.

Software-as-a-Service:
Standardized and optimized Go-To-Market (GTM) processes for outbound sales, customer account management, content creation, and messaging/positioning. Developed efficient workflows to support scalable growth, ensuring alignment between sales and marketing teams. Drove the implementation of strategic initiatives to optimize lead generation and accelerate go-to-market execution, laying the groundwork for future growth.

Functional Experience:

• Sales Automation
• Data Enrichment
• Process Automation
• Process Improvement
• GTM Strategy
• Tech Implementation
• Data Analytics
• Process Optimization
• Process Redesign
• Vendor Integrations

Select Industry Experience:

• Advertising
• Automotive
• Consumer Products
• E-commerce
• Government
• Healthcare
• Non-Profit
• Retail
• Transportation